Frequently asked questions

What is included in the lodge?

Kitchen linen and washing up supplies. Handwash is also provided and some provide some shampoo and shower gel. All the kitchens are fully fitted with fridge, freezers, microwaves and a large selection of crockery and utensils. Hairdryers are also provided in all. Some of our lodges provide free unlimited logs for the wood burners (check the individual lodges web page). A travel cot and highchair are also provided (not at Otter Pool Lodge). Please bring your own linen for the cot.

Are bed linen and towels included?

Yes, bed linen and towels for maximum occupancy are provided in the lodges.

What time is check in and check out?

Rentals begin at 5.00pm (Otter Pool Lodge 4pm) on the day of arrival and end at 10.00am on the day of departure.

Will someone be there to meet us when we arrive?

No, the keys for the lodge are located, in a key safe at the property. We will provide you with the code for the key safe in your Arrival instructions (these details are provided when the final rental balance has been paid).

Are pets allowed?

Family pets can be taken to most of the lodges but must sleep in their own beds, not those at the lodges. Pets are not allowed on the furniture at the lodges and a small extra cleaning charge of £35 per pet will be charged. No pets allowed in Otter Pool Lodge and Riverside Lodge.

What is the breakage deposit?

The breakage deposit is a security bond made between the client (Principal Renter) and the property owner, which is taken on the understanding that the client will take care of and cause no damage to the property rented during their stay. It is taken at the final payment and refunded within 14 days of vacation.

I want to cancel my holiday

If any booking is cancelled the full rental, or deposit is NOT refundable. All cancellations must be confirmed in writing and received before the due date. As our lodges are all privately, individually owned, it is not possible to switch any booking to another lodge within the group.

What if there is a problem during my stay?

We will provide you with a contact telephone number for the property owner/manager, should you need to contact them during your stay. We are also contactable during office hours.

Do I need holiday insurance?

It is strongly recommended that insurance be taken out for all bookings. Having to cancel your holiday for whatever reason is hard enough but the loss of deposit or total rental can come as an additional setback. As well as Cancellation and Curtailment Insurance clients are strongly recommended to take out holiday insurance to cover loss or damage to personal effects.

What happens if I can’t get there, due to bad road conditions?

In the event of road closure due to adverse weather conditions or any form of 3rd party industrial action the owners or GNL LTD cannot be held responsible for non- arrival of clients at the lodges and no refunds will be given. BEAR Scotland are responsible for the road maintenance in Scotland and are used to operating in snow conditions. Roads are normally temporarily closed for a couple of hours until the snow is cleared.

Can I get a supermarket delivery?

Yes, Asda, Tesco, Sainsbury supermarkets deliver to the lodges via online shopping. The address and postcode for the lodge is shown on your Arrival instructions (these details are provided when the final rental balance has been paid).

Is there WIFI at the lodge?

All of the lodges have free WIFI and details can be found in the lodges. WIFI can sometimes be a bit slower than you will find in cities.