COVID UPDATE - Open to guests
Corona Virus COVID-19
Great North Lodges Ltd(GNL) policy regarding local lockdowns imposed by British or Scottish Governments is as follows:
If an area where a principal renter lives in is subject to a local lockdown by either government and is therefore unable to legally travel.
The renter must contact GNL Office (01479 812266) no later that 48hrs before arrival of the fact that they are in official lockdown.
Or if the area around Aviemore is subject to official lockdown GNL will cancel their stay and offer them
A-To re book an alternative date(Please note if moving from a non-peak week to a *peak week there will be a price increase) or
B- Issue a credit voucher for the total value of their stay minus the Damage Bond which will be returned immediately.
C- Issue a Refund of the Rental and Damage Bond
There is no fee for this service.
*Peak week are school holiday dates
Current bookings –
If there is any change due to further restrictions we will contact guests affected.
For information on steps our owners and housekeeping teams are taking to keep you safe please see our update below on this.
We are continuing to work assisting guests wishing to move current bookings inline with our relaxed terms and we would like to thank all our customers and owners for being so understanding.
For latest information from UK and Scottish Governments please see
INFORMATION FOR YOUR STAY
Our owners and cleaning teams have been working hard to prepare lodges in line with guidelines for your safety. Our cleaning teams are working with the ASSC Scottish Government approved guidelines to ensure that your lodge has been cleaned to a safe standard. Please be aware that although every endeavour has been made, you must still take care and regularly wash your hands and use alcohol based hand rub. We hope you understand that some non essential items will have been removed from the lodge – such as some soft furnishings, board games, books, condiments etc- this is a necessity from a cleaning perspective. Please ensure you use the facilities in a hygienic manner. Please be aware in some properties the Hairdryers have had to be removed and we advise all guests that require a hairdryer to please take one with them to avoid disappointment.
There are a few things you can do to help our teams:
Ensure all rubbish is removed from the property.
Bedding and towels are carefully stripped.
Air is allowed to circulate by opening windows.
That you leave the property in as good condition as possible, the extra time required to disinfect the properties will put significant pressure on housekeeping teams.
Ensure you have vacated property by 10am on day of checkout and advise us if you are leaving early.
What to do if you become ill during your stay
Please contact the NHS test and trace and inform us by contacting the office. We advise that you travel home immediately. If you are too ill to travel, any extension to your stay will be charged for. The nearest hospital is Raigmore in Inverness and the local clinic is Aviemore 01479 810258.
If you have a problem during the stay
We are grateful for only essential calls to Housekeeping and Maintenance teams. If you do need someone to visit the lodge, please help them stay safe and give them 2 metre distance at all times. The teams will not be able to enter if a member of the party has become ill.
Use of the hot tub and sauna
Hot tubs are already governed by strict regulations to ensure safe use. Coronavirus does not live at that temperature, so if your tub or sauna is at full temperature, it will be safe. Handles and lids will be disinfected before your arrival.
Are not available at this time, our teams need the full time in between guests to clean and check your property. Baggage drop off will also not be permitted.
We all know that things are changing all the time – so if there is any update to any policy ahead of your booking we will be back in touch before your stay.
You can contact us by phone on 01479 812266 – we continue to receive a high volume of calls so please leave a voicemail if we are unable to take your call or email us at [email protected]