Covid-19 updates

Update 24/09/20 - We are so sorry to advise you that following further review of the Scottish Government’s position, our one household restriction for private homes will also apply to self-catering properties when our revised regulations become law on Friday. We realise that this is a change from the information that we were able to give you yesterday, but unfortunately our position has reluctantly had to be updated following further consideration, taking into account key public health considerations, over the course of today.

We know this will this will be huge disappointment for self-catering businesses, and will incur further financial hardship after a very difficult trading year. However, this decision has not been taken lightly, and we feel it is important to act quickly now in order to stem the very concerning recent rise in new covid cases.

Our decision to limit household interaction was informed by analysis showing that the higher the number of people and households that meet and interact, the greater the risk of transmission. By implementing these restrictions now, we hope to get to a more stable position in suppressing the spread of the virus. Not only will this have positive health implications, but it would ultimately provide for more stability for industry.

As you know, you are one of our key partners, and we have valued your leadership and advice through this difficult time for us all. We would really appreciate your continuing support with these difficult changes, and with your agreement, my officials will be in contact tomorrow to work with you to update the guidance and prepare a Q&A fact sheet for your members.

Fergus Ewing MSP

https://www.assc.co.uk/new-coronavirus-restrictions-in-scotland-what-you-need-to-know/


Corona Virus COVID19

These are difficult times for everyone and we all have to play our part in protecting the Highlands and each other from the spread of this virus. 

New bookings - 

In line with Scottish Government, we are now OPEN for bookings from 3rd of July 2020. 

To Clients

Great North Lodges Ltd(GNL) policy regarding local lockdowns imposed by British or Scottish Governments is as follows:

If an area where a principal renter lives in is subject to a local lockdown by either government and is therefore unable to legally travel.

The renter must contact GNL Office (01479 812266) no later that 48hrs before arrival of the fact that they are in official lockdown.

Or if the area around Aviemore is subject to official lockdown GNL will cancel their stay and offer them

A-To re book an alternative date(Please note if moving from a non-peak week to a *peak week there will be a price increase) or

B- Issue a credit voucher for the total value of their stay minus the Damage Bond which will be returned immediately.

There is no fee for this service.

*Peak week are school holiday dates

Current bookings - 

As restrictions have now been relaxed bookings can now go ahead. If there is any change due to further restrictions we will contact guests affected.

For information on steps our owners and housekeeping teams are taking to keep you safe please see our update below on this.

We are continuing to work assisting guests wishing to move current bookings inline with our relaxed terms and we would like to thank all our customers and owners for being so understanding. You can request a change for any booking online

Current situation

For latest information from UK and Scottish Governments please see

https://www.gov.scot/coronavirus-covid-19/
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
https://www.nhsinform.scot/coronavirus


Information for your stay

Our owners and cleaning teams have been working hard to prepare lodges in line with guidelines for your safety. Our cleaning teams are working with the ASSC Scottish Government approved guidelines to ensure that your lodge has been cleaned to a safe standard. Please be aware that although every endeavour has been made, you must still take care and regularly wash your hands and use alcohol based hand rub. We hope you understand that some non essential items will have been removed from the lodge - such as some soft furnishings, board games, books, condiments etc- this is a necessity from a cleaning perspective. Please ensure you use the facilities in a hygienic manner. Please be aware in some properties the Hairdryers have had to be removed and we advise all guests that require a hairdryer to please take one with them to avoid disappointment.

There are a few things you can do to help our teams:

  • Ensure all rubbish is removed from the property.

  • Bedding and towels are carefully stripped.

  • Air is allowed to circulate by opening windows.

  • That you leave the property in as good condition as possible, the extra time required to disinfect the properties will put significant pressure on housekeeping teams.

  • Ensure you have vacated property by 10am on day of checkout and advise us if you are leaving early.

What to do if you become ill during your stay

Please contact the NHS test and trace and inform us by contacting the office. We advise that you travel home immediately. If you are too ill to travel, any extension to your stay will be charged for. The nearest hospital is Raigmore in Inverness and the local clinic is Aviemore 01479 810258.

If you have a problem during the stay

We are grateful for only essential calls to Housekeeping and Maintenance teams. If you do need someone to visit the lodge, please help them stay safe and give them 2 metre distance at all times. The teams will not be able to enter if a member of the party has become ill.

Use of the hot tub and sauna

Hot tubs are already governed by strict regulations to ensure safe use. Coronavirus does not live at that temperature, so if your tub or sauna is at full temperature, it will be safe. Handles and lids will be disinfected before your arrival.

Early Check-ins

Are not available at this time, our teams need the full time in between guests to clean and check your property. Baggage drop off will also not be permitted.

Further updates

We all know that things are changing all the time - so if there is any update to any policy ahead of your booking we will be back in touch before your stay.

Contact us

You can contact us by phone on 01479 812266 - we continue to receive a high volume of calls so please leave a voicemail if we are unable to take your call or email us at gnl@greatnorthlodges.co.uk