As part of the booking process a payment for a refundable breakage deposit is required. This is due 10 weeks before your stay and will be refunded to same payment method within 14 days. The deposits are held on behalf of the owners and any damages or excess cleaning will be deducted from the deposit.
Further information as stated in our full terms and conditions:
The Breakage Deposit :
The breakage deposit is a security bond made between the client (Principal Renter) and the property owner, which is taken on the understanding that the client will take care of and cause no damage to the property rented during their stay. Please note that all Lodges are privately owned and Great North Lodges act only as booking agents. Any difficulties or complaints while staying at the Lodges should be directed to the relevant owner . The principal renter agrees that the Breakage Deposit will be taken at the time of final payment or that any damages costs incurred (Including any charges relating to Hot Tubs) can be debited from the Debit/Credit card used to make final payment. Great North Lodges also undertakes to return the Breakage Deposit (or balance there-of) within 14 days of vacation or satisfaction of any remedial works required to meet the renters obligations in respect of the condition of the property (whichever is the later). Great North Lodges, reserve the right to charge the client automatically for any excess. If a breakage deposit payment is delayed after the 71 day due period a £10 + Vat Admin fee is payable.
If there are any “accidents” or breakages during the stay please make a note and leave in the lodge for the housekeepers. You will be required to pay for replacements. The lodge will be cleaned before you arrive and it is expected that the private ownership of the lodge will be respected and that it will be left in decent order for the next guests. Any extra cleaning charges received by GNL, from the lodge owners, or our contract cleaners for excess cleaning, will be automatically passed on to the client.